Shipping Guide

Before placing an order, please note that there may be a cost for a refund after the order is placed. Refunds based on our reasons, such as inventory being shown incorrectly, will be given a full refund. Refunds for customer-specific reasons, for example, you no longer want to have the ordered goods and request to cancel the order yourself. Similar to this case, the refund will be deducted by 5% as a processing fee+0.5$ (shopfiy platform fee and labor costs). Therefore, please be one hundred percent sure that you want to buy the goods when you place an order. We apologize for the inconvenience.

Shipping Area

Due to the EU’s new tax reform, customers who cannot provide IOSS will uniformly arrange UniPost Economy 2 registered/surface mail-charged (ED/DS) postal customs clearance to 27 EU countries (the recipient pays customs duties and customs clearance fees); Italy France Spain The three countries can arrange for Unipost to pass EU standards/economic registration-live (SI/SJ), and our freight forwarders will pre-collect the declared value-added tax and the corresponding deposit. All parcels below $30 will be declared at the actual price. The total declared value of more than 30 US dollars is 30 US dollars.

 

Delivery Area

We can make shipment for lots of countries and regions all over the world except following countries owing to the limit of shipping policy. The limited countries will update according to the latest shipping policy.

Countries: Aland Islands, British Indian Ocean territory, China, Cocos(Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara,Turkey,Afghanistan,Bolivia,Brazil,Egypt,Mexico,Peru,Philippines and Qatar.

 

Shipping Method

We can provide three kinds of shipping methods depend on the estimated shipping time: Registered air mail; Priority line and DHL.

If you need special shipping method or need to send package to your China agent, please contact us at support@vapormo.com.

There are two key factors which will affect the time you receive your items.

1)  Item processing time

After receiving your order, we require some time to test the product to ensure its quailty. The exact processing time varies depending on the item. The average procesiing time is 2 working days but this can also be affected by the item's stock status. For small quantity orders, the processing time is 1-3 days while larger quantity orders may require 2-5 days.

2)Shipping methods and our warehouses

CN-SZ Warehouse shipping from ShenZhen, China

Hong Kong Warehouse shipping from Hong Kong,China

U.S.A Warehouse shipping from the United States, and ship to US, DE, FR, GB, HU, ES, PL

EU Warehouse shipping from Madrid, Spain, and ship to DE, FR, ES, HU, PL

Shipping from warehouse nearest to shipping address is faster

Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Shipping Cost

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

Note:If you choose items from different warehouses, please remember to select a shipping method for each warehouse item.

 

Any more questions or special request please feel free to contact us by support@vapormo.com or whatsapp +49 1788477156