Shipping Guide
Before placing an order, please note that there may be a cost for a refund after the order is placed. Refunds based on our reasons, such as inventory being shown incorrectly, will be given a full refund. Refunds for customer-specific reasons, for example, you no longer want to have the ordered goods and request to cancel the order yourself. Similar to this case, the refund will be deducted by 10% as a processing fee+1$ (shopfiy platform fee and labor costs). Therefore, please be 100% sure that you want to buy the goods when you place an order. We apologize for the inconvenience.
Shipping Area
Note: To EU countries, we will ship with IOSS and pay VAT at our side.
Delivery Area
VaporMo cooperates with a large number of logistical companies to satisfy worldwide customers' needs for the stability and timeliness of shipping.
Products policies have had a substantial negative impact on the logistical channels worldwide, but despite this, we will do our best to deliver items to all parts of the world. Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service at support@vapormo.com
We offer a variety of shipping methods and will show the best one for you on the checkout page. The current shipping methods offered are Registered Air Mail, Express and UPS.
If you need individual shipping or special shipping methods, please feel free to contact us at support@vapormo.com.
There are three key factors which will affect the time you receive your items.
1) Order Status
For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10-30 working days.
In-stock orders: in 48 working hours for dispatching, estimated delivery time 5-20 working days
2) Warehouses
We have established 2 warehouses in California, USA / Shenzhen, China, and many backup warehouses in Europe for the growing orders.
CN-SZ Warehouse shipping from Shenzhen, China
U.S.A/US-02 Warehouse shipping from the United States, and only ship to the USA
(*Shipping from warehouse nearest to shipping address is faster)
| Logistical Channel | Warehouse | Destination Countries | Estimated Delivery Time |
|---|---|---|---|
| USPS | U.S.A/US-02 | United states | 3-10 working days |
| US Express Line | Shenzhen (CN-SZ) | United states | 10-20 working days |
| EU Express Line | Shenzhen (CN-SZ) | France/Germany/Italy/Spain/ Austria/Belgium/Netherlands/ Lithuania/Slovakia/Poland/ Slovenia/Estonia/Finland/ Greece/Bulgaria/Romania/ Ireland/Sweden/Latvia/ Denmark/Hungary/Croatia /Luxembourg/Czech Republic |
10-20 working days |
| The United Kingdom Express Line | Shenzhen (CN-SZ) | United kingdom | 10-20 working days |
| NL Registered Air Mail | Shenzhen (CN-SZ) | Most of countries | 15-35 working days |
| Germany Express Line | Shenzhen (CN-SZ) | Germany | 10-20 working days |
| Canada Express Line | Shenzhen (CN-SZ) | Canada |
16-20 working days |
Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.
Shipping Cost
The shipping cost of other products is calculated by the weight and varies for different products and different shipping methods. It is showed on the checkout page.
Tracking Site
Customers can track the package status in personal Vapormo account. Please use the correct tracking site to get valid shipping information.
USPS: https://tools.usps.com/go/TrackConfirmAction_input
Others: https://www.17track.net/en