If you are not satisfied with our products (all in good condition) and you instist returning the items to us, we will refund you after we received the product and make sure it is all original as we ship to you. But pls be noted that we will not pay for return shipping fee in this case.And items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded. Our email is firstname.lastname@example.org.
Also replace product will be shipped with your new orders, pls notice customer service once you placed a new order. Our email is email@example.com.
Please examine all products upon delivery to make sure all items are in working condition. Once if you received defective units, broken units, wrong units or didn't receive anything at all, pls do as following instructions to get replacements or refund. Usually after-sale takes 5-7 workdays and sometimes longer, but we will solve it ASAP.
(1) about defective goods
pls be noted that we have 3 months product quality guarantee, once your product don't work in 3 months after shipping, pls provide following infomation to firstname.lastname@example.org to deal with it ASAP. Order Number:
Product Problem Description:
Video/video link and picture with security code on
Pls provide video can clearly show the product problem, for example, if a mod doesn't work, you must show batteries work well, you install the batteries in right way in the mod, and you press 5 times very quickly to turn it on, but it didn't turn on, that's a valid video to show problem.
(2) about broken goods and wrong goods
We will well package every product and check. But it can't 100% be unavoidable about broken product or wrong product. Pls contact with us in 24 hours once you received broken or wrong units. Pls provide following infomation to email@example.com to solve the case.
Pls keep everything coming with the package before we confirm the problem.
We provide 3 months quality guarantee, the first day is counted from delivery time. If it's over 3 months, no replacement, no return or refund.
Pls be noted, no matter which kind of replacement, it will be shipped with your next order, pls notice customer service with your new order NO. to ship together. Our email is firstname.lastname@example.org.
About defective product, we can ship replacement with your new order or refund you. We will refund to your order payment mothed. Refund is usually done in 3-5 workdays. If you have any question, pls reach out to our Customer Service team via email email@example.com