Vapormo online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, If you are not satisfied with the items you received, it is easy for you to exchange or refund.
Here's what to do:
1. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2. Items received should be unused, undamaged and in the original package.
3. Create a request by visiting this link: contact us
4. If a product is DOA or shipped incorrectly, Vapormo covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5. Proceed and send the items to the address offered by our customer service team. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6. You will receive a confirmation e-mail as soon as returning packages arrived. Meanwhile, money will be refund in 24 business hours.
·If products are altered or modified, warranty and money back satisfaction become void.
·When returning, we recommend using a shipping method which can be tracked. Vapormo cannot be held responsible for items lost on the way back.
Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment. Our email is firstname.lastname@example.org or whatsapp +49 1788477156.
Please examine all products upon delivery to make sure all items are in working condition. Once if you received defective units, broken units, wrong units or didn't receive anything at all, pls do as following instructions to get replacements or refund. Usually after-sale takes 5-7 workdays and sometimes longer, but we will solve it ASAP.(1) about defective goods
We provide 3 months quality guarantee, the first day is counted from delivery time. If it's over 3 months, no replacement, no return or refund.
Pls be noted, no matter which kind of replacement, it can be shipped with your next order, pls notice customer service with your new order NO. to ship together. Our email is email@example.com or whatsapp +49 1788477156.
About defective product, we can ship replacement with your new order or refund you. We will refund to your order payment mothed. Refund is usually done in 3-5 workdays. If you have any question, pls reach out to our Customer Service team via email firstname.lastname@example.org or whatsapp +49 1788477156.